We found a leak in our kitchen sink drain that caused some damage to the cabinet's interior and dry wall behind it. EcoDry was recommended to us so we had someone come out to investigate ASAP.
EcoDry sent a very professional gentleman by the name of Jakob Prince. Mr Prince sat down with us and explained what was going to need to happen and the approximate timeframe that it would happen in.
We weren't expecting to spend money on emergency repairs and water damage isn't something to leave for another day. I think Mr. Prince sensed the stress in the room. Unbeknownst to us as my wife and I were in another room discussing our finances in order to make a decision on what we were going to do, Mr Prince made a call to the owner of the company and was able to pull some strings so we got a major discount. I'm not exaggerating, the discount was huge and completely out of he blue. He made the call without us even asking or knowing that was an option.
You always hear about companies pulling a fast one over their customers and hope that you don't get caught up with a company or individual like that. That is definitely not the case here. I would be more than willing to work with Jakob Prince and EcoDry if we ever require their service again. Wont even hesitate!