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| - Sub par service at this location.
And it's not department specific, it's basically throughout the store, so that screams that there is a management issue.
You are rarely greeted, the employees are usually talking amongst themselves and if you ask something they aren't real eager to assist! Soooo different then the one in OC and even NJ.
I mean this has happened like the last 6 times I've been in the store, so I'm kind of over our nordstroms. It's nothing to write home about anyway!
my friend is having twins and I went with her to get car seats one Sunday (it was dead in there) and she had a few questions while she decided between 2, the kid literally knew nothing and said no one in the department did. (Great training right?)
And then yesterday....
I needed a chocolate brown and green sweater for my dad with button ups to wear under them, I was walking around for like 30 minutes with different sizes and print options and no one said a word!
Usually I don't need help, but at least offer. And in this case I did! Ha I'm no professional in men's wear! (yet I still spent $700 and then the guy couldn't figure out how to add my points (or didn't want to) so after he checked me out he sent me to the customer service desk! (Strike 3 )
Upstairs we were looking for Christmas pajamas for my mom and I. And not one person said hello or can we help with something, or if you don't see your size we can order it for! I mean are you kidding? The 2 girls stood and b.s'ed at the register. And one just kept complaining that she wanted to go home. We walked by their her like 3 times! Still nothing. #unprofessional
So basically, I'm not impressed. They have a lot of merchandise and stuff for everyone!!! But I'll go else where!
They sell diptyque candles, that's about their only selling point and I'm pretty sure I can buy them at Capitol, right down the street. so there's no point in shopping there anymore. Everything they sell I can get somewhere else or online. boo hoo nordstroms. You used to be so good, and known for service.
Either management isn't doing their job, they aren't being trained properly or they are hiring the wrong people! ''Tis 'tis
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