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  • I've been to this Staples a few times and basically the service is not good. Some of the cashier's are overly chatty which leads them to make mistakes, which I don't have the time or the patience to appreciate. Today, I was making a simple return, basically returning an entire order and then repurchasing 1 of the items (so that it would be on a separate receipt). The cashier, ALEX, didn't return all my items, but did charge me again for the one I wanted to repurchase. I didn't notice right away, but 90 seconds later I came back into the store and told him that he forgot to return one of the items and he said, " no I didn't." Without even looking at the receipt or asking me which one. When I pointed out his mistake, he still didn't believe me. He couldn't tell the difference between file folders and a drawer organizer (perhaps time to switch careers). Then he said, "you must have used a coupon or something, because that item is not on this receipt..." When I responded with yes it's right here, he started on a tirade of don't get snippy with me, because I can get snippy right back and I've had enough of it today. His response was completely out of the blue and completely unwarranted. It seemed like he was having a psychotic break from reality. So, rather than go around and around with him, I decided to ask for a manager. KRISTINA (who was very nice), found his mistake right away, rectified it right away and then had to explain to him the difference between file folders and a drawer organizer. Again, time to find a new job, ALEX!!! As a busy professional, the last thing in the world I need or want to deal with is some punk 17 year old, who needs to have an attitude adjustment and learn how to do his job. He was so unnecessarily rude and obnoxious that he triggered this negative YELP review...
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