About: http://data.yelp.com/Review/id/qHuPdE-Tgtizs2CytAga7Q

Facets (new session)
Description
Metadata
Settings
- owl:sameAs
- Inference Rule:

About: http://data.yelp.com/Review/id/qHuPdE-Tgtizs2CytAga7Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-06-17 00:00:00 (xsd:dateTime)
itemReviewed	Smart Fix iPhone and Computer Repair
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	8 (xsd:int)
rev:text	Update to yesterday's review: All was fine until I started the laptop the next morning and it got so hot I nearly destroyed it -- I had taken it in SPECIFICALLY because it had gotten hot. My lovely techie did a remote diagnosis, so I told the Smartfix guy, Robert, exactly what was wrong with it and asked him to clean the air vents, check the fan and add thermal paste. Apparently he did that but didn't check that it worked -- because it did not. Within a few minutes of work, the laptop was smart enough to shut itself off. It was very hot and I could barely touch it. I was on deadline and rushed back to the store, where Robert, very nonchalantly, decided, chuckling, that he had --FORGOTTEN TO CONNECT THE FAN AFTER CLEANING IT! Sure, mistakes happen, but this is a rookie mistake that any vocational student wouldn't make. I was quite upset, as I run a small business and this laptop is my life, but there was no apology -- nothing! He just said that everything is fixable and to come back later, further complicating my deadline situation. I would have forgiven the mistake, as mistakes are human, but if I'd made a mistake like that, I'd be begging the customer for forgiveness and offering all sorts of discounts. But no, Robert really simply seemed to not understand that it's important to get it right the first time to keep customers coming back. He's nonchalant to the point that it appears that he doesn't care. He did fix it the second time around, but still, I am sorely disappointed by the lack of interest/urgency. I have pretty low expectations, but I do expect things to be fixed the first time. __________________________________________________________________ I am having a really bad IT day -- both my laptop and my Android have issues. I called Smartfix -- read some good Yelp reviews -- and had my questions answered. Just dropped everything off and I am happy with the level of expertise and service thus far. Might upgrade to 5 stars if the stuff actually works after I pick it up. Happy to hear they can turn these around in a few hours, as it's hard to run a business without the IT basics.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Judy

Faceted Search & Find service v1.16.115 as of Sep 26 2023

Alternative Linked Data Documents: ODE Content Formats:

RDF

ODATA

Microdata

About

OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 97 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software