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  • 3.5 stars which could easily be bumped up to top of it's class if not for one major on going annoyance. To clarify I mean relative to other neighborhood-type malls on the smaller scale of the 80's & 90's. I think there's still a place for a compact mall that's comforting rather than overwhelming, with an easy layout which doesn't take two hours to walk and is not overloaded with pretentious high priced bling stores & designer boutiques. Hillcrest achieves a really good balance of stores in a compact space. In terms of stores it's pretty standard, the only discovery is the new MINISO discount store which has interesting potential. What does stand out is that many of the older stores are worked by experienced & knowledgeable long-time staff who have ties to the mall and community which comes across in their helpfulness and personal interest in the service. Food court is a bit of a weakness. The mall information ladies are really top notch and the security are very friendly & approachable. Mall staff can be seen assisting special needs customers or escorting them to their bus/taxi at night or in bad weather. They get a lot of the hospitality things right. The mall is also open 10-6 on most holidays except Xmas Day & Labor Day. The problem? For the 4th consecutive year, the people who run the place have seen fit to begin major construction & renovation projects in the middle of the holiday season encompassing Black Friday and Boxing Week. Parking reductions & detours, closed entrances, no washrooms, dust inside and out, not knowing form week to week which stores are still open and which aren't ... on what planet is retail doing so great that a mall can deliver such blows to visitors & tenants alike during the peak shopping season?? Other than this bizarre annual barrier to Christmas shopping, Hillcrest has a lot of positives. This is not a "destination" mall to come a long way for, but it's an asset for local residents and those who work or pass by the area on a regular basis. I also suggest the eternally empty space of the long-gone Zellers & Target could have a corridor opened up to provide an extra entry/exit point, enable use of the existing Washrooms, and maybe host pop-up shops, kiosks or even local arts & crafts while awaiting an eventual tenant.
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