I've had to come in twice in the past month for fairly expensive repairs on my Ford Focus. This has been frustrating in a number of ways but I really appreciate how Richard in the service department helped me this past Saturday. He took time to explain everything to me and was very reasonable and knowledgeable. He also took time to communicate the problem over the phone with a family member in CA! This was a stark difference of the first service member Danny L who helped me when I came in the first time. Danny was short and failed to keep in contact with me over the course of nearly a week of having my vehicle. After that experience I was dreading taking my car back in but Richard completely reversed my initial experience.