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| - NEW MANAGEMENT as of summer 2015. Short review: food, price and service each dropped a star.
Long(ish) review: Before I really get going let me say that the food is still decent, a little blander than before, needs a bit of salt in the noodle water, but I expect them to eventually work out those kinks. The Pho was over cooked and served with the plate of basil and limes that are supposed to accompany the dish. It was over flavored with black pepper and cilantro stems. If that had been the only issue I wouldn't be writing this. But there's more. -1 star for the food, with the potential to earn it back.
As for reasons to reduce my rating, Let's start with price since that's a simple one. The food here was always on the high side, but I'd gotten used to asian being $3 more in Pittsburgh than it is anywhere else. The thing that hurts this review are the additional $2 they now charge for any change you make to the dish. I understand charging a little extra for people who want double on the proteins, but $2 for a handful of veggies when the plate is already $12? No thank you, -1 star, and frankly is indicative of the attitude driving the next sad problem.
The service was an issue. One person manning the restaurant at dinner time for starters, but I can understand that when the place is empty. (That should have been a clue) She was openly rude to customers on the phone while we were sitting not 10 feet away. We were the only people in the place except for one takeout order and one delivery that came in while we waited and it took more than 40 minutes to get food from when we sat down. The old welcoming family owned vibe is completely and utterly gone. -1 heartbreaking to lose star.
All in all, for 3 people we spent $50 for a middle of the road meal in an unwelcoming, empty restaurant that, I fear, has put its better years behind it. I'll probably give the place a try again in 6-12 months because I'm a sucker for Vietnamese food, here's hoping that trip goes better...
Good luck.
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