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I will never stay at the Luxor again.
I requested an upgrade numerous times because I was celebrating my 60th birthday with my sister who came in the day before I arrived. Her room was so filthy, she was moved to an upgraded room immediately, at no charge. I was told I would have to pay $10 per night for my upgrade. Then she told me she could go down to $5 per night. I agreed, we were only staying three nights and she had a room next to my sister.
The room had two queen beds. I requested a king. I think she could have advised me at the desk. She had such a poor attitude and I was her first guest.
Once in my room I called downstairs and the upgrade fee was removed, I think. They are still playing around with the final charge.
Everyday my sister was chasing housekeeping for towels. There was a serious face cloth shortage.
Signage is terrible. Would it hurt to put signs next to the elevator buttons?
Clearly, they cannot hire enough staff to work the front desk, evidenced by the long, long check-in line.
BTW, I'm a local. I have stayed at almost every hotel on the strip. This was by far the worst.
If this is the only hotel you can afford, I suggest you use the mobile check-in, no line there.
The food is actually good.
SHAME ON YOU MGM, JUST CLEAN THE HOTEL!!!
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