Took 2017 Pacifica in because the ac stopped working. Had to be shuttled home (no loaner car). Then had to be shuttled back to dealer. Air still not working. Dropped it off again and was shuttled to rental agency. One hour later got a rental. Three days later drove back to drop off rental and after another 45 minutes was shuttled to car lot. Air had a crack in condenser that they did not find the first time? Had to wait 30 minutes for them to bring car around. No car wash or offered water. Getting rid of this van as soon as possible. Terrible service.