| rev:text
| - I don't recommend using this store to have flooring installed. Home Depot has a partnership with JW Floor Covering to install our floors and it was a less than ideal experience for us.
JW Flooring left grout adhesive stains all over our floors after the install; it was messy and we couldn't get it off. We called JW back and asked them to clean up the mess so that we could go back to using our living room. Customer service wanted to schedule two weeks out to come and finish the job (installation days were 9/22 and 9/23 and they wanted to return to remove the stains on 10/8). We asked them to come sooner because we read the longer the dried stained grout/sealant stays on the tile, the harder it is to remove. It should be removed within 24 hours so that it will come off. So they agreed to return sooner and the worker came out in a couple days after we called with our complaint. He spent about 45 minutes attempting to remove the stain with an acid treatment. After he left, and it had dried, we were frustrated to see it was still all messed up (I'm adding pictures so you can see what it looked like), although slightly improved.
Therefore, we called JW Flooring back and asked them to come back out and clean up the rest of the stain once and for all. We were feeling frustrated at this point. The person on the phone said they could have an inspector come out in 7 days to take a look at the job. We said we need them out sooner because we're living in our bedroom unable to use the downstairs because there are stains all over the floors that were left by the installers. The man said customer service will call us back. That was yesterday at around 2:30pm. It's the next business day at 11:00am and we have yet to receive a return phone call, nor any solution to how to remove the stains.
We decided to try and remove the mess ourselves, even though we paid them to do the work. We went to Lowes and bought several bottles of ceramic tile cleaners late last night and got on our hands and knees for literally several hours, cleaning each tile over and over until finally the dried grout adhesive mostly came off. In addition to that mess, there are air pockets in the grout, and there are brown grout stains on our walls, door knob, and baseboards.
One plus, to be fair, is that at least the tiles were lined up and installed correctly; the problem occurred with the grout installation. It seemed like a novice job with the grout but it was a standard ceramic tile install so we are confused as to why it went haywire for them.
I tried to find JW Flooring in Las Vegas to write a review, but they were not listed, except in San Diego (2.5 stars--same company). Home Depot uses this company, we paid Home Depot, so Home Depot is who I'll review.
This is my first unhappy review on Yelp. It is not typical for me to give a negative review. I just wanted to let others know who are considering using Home Depot for floor installation. We will not give Home Depot or JW Flooring our business in the future.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)