I would have rated them a 1 however the manager turned it around. It all started with our long wait, rude waitress and ended with the wrong order. The manager of this location is phenomanal, he made it right and apologized over and over. One of the waiters apologized for the long delay in getting our coffee and juice. You could tell he was sincere and was working as fast as he could, running circles around his co-workers. In spite of all this the food was good and the Manager gets a 10+ for customer service, making the customer happy.