I have been a Costco customer for the last couple decades and never had a bad experience. Normally I go to chandler mall to baseline and Arizona. Today I came to Tempe because the other two were out of the mattress I needed. I asked if I could have some bring it out front to help me load the mattress and apparently that was asking too much. They got the mattress and put it on a cart for me but I had to load it up myself. It wasn't too heavy but a mattress isn't the easy thing to handle by yourself. I told the cashier while I was checking out and his response was "sorry." It should have been "let me get someone to help you with that. I will always be a Costco customer but that is my last time at the Tempe location.