I live within walking distance of this place and have been here three times. The first time, awesome! Ham and gruyere melt - delicious. Kale tonic - wonderful. Even good and efficient service. The second time, after being seated, it took 20 minutes to be acknowledged by a server and the food wasn't quite as memorable. This morning, my third visit, was not good. That same, perfect temperature sandwich with the melted cheese was cold, cheese not melted and the ham seemed dry. My friend had the roast beef sandwich which was too greasy to eat and she sent it back. The servers seemed overworked and distracted and the manager seemed to be irritated with whatever was going on. The place was busy but I was disappointed. I'm sad to say I'll miss that sandwich..