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  • We recently stayed at Mandalay and the customer service at the front desk was excellent. However there were a couple of things that we noticed that we feel could be improved upon. The cocktail waitresses were very slow at making their rounds. In the past, it seemed that they made their rounds very frequently and were attentive to their customer's needs. On this most recent trip it appeared that the cocktail waitresses had to cover a much larger area, therefore they couldn't come around as frequently. We gave a generous trip each time we were served but the cocktail service was less than optimal. Maybe the casinos are trying to save money on alcohol? The casinos have to remain competitive, so one would think they would try hard to earn your loyalty. Another thing was that the lifeguards would not allow the guests to swim all the way to the deep end of the wave pool. The lifeguard on duty explained that they only allow guests to swim to the deep end during the summer months. I didn't understand why. The wave pool is a great pool, why not allow the guests use it to their advantage?
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