My loan officer was Cindy. I'm sorry girl, I never name drop bad reviews, but you need to learn how to return a phone call. Her card did tell us her work and cell phone number, but she never exclusively said we could call her cell, so it was alittle awkward calling her cell, especially since she never answered her work phone. I gave her two stars because she was very nice and attempted to answer all our questions. The main reason why we called was to get down payment assistance and she didn't even check for that, then my realtor tried calling her, both numbers, and it's officially been a week. Not one answer. Very disappointing, especially since we told her we were on a time crunch as well. Maybe the company isn't bad, but Cindy made us (first time home buyers) feel that we weren't important and that maybe she had better things to do.