Worst customer service ever. Been there twice and will never go back. The first time I needed new tires. Was told I would be helped in a minute. Took a seat and waited. After 30 minutes, they guy who waited on me was on the office eating while 2 other salespeople we're joking around with each other. Walked out and purchased tires from another company. I returned a second time for an oil change 2 months later. The same manager was belittling a woman because she didn't understand why she needed synthetic oil. Made fun of her even more so after she left the store. These guys are pathetic which is bad to say because Big O is huge on customer service.