I didn't feel up to sitting in a restaurant for a meal, so I phoned in a takeout order. The woman politely took my order of three items, asked about the degree of spiciness and told me it would be ready in 15-20 minutes. When I showed up 20 minutes later, four employees were chatting behind the bar. One asked me whether I wanted to order something. I told them I called in an order and gave them my name. They look at each other with puzzled faces. One man asked if I placed the order online and I told him I had phoned it in. Someone else riffled through some papers and said quietly, "Oh, murgh makhani." She looked up and slipped into the kitchen. I said, "You haven't made this yet, have you" to which another person replied, "Oh it will only take 2 minutes." I said "No thanks" and left. I could understand if they had been busy, but they wasn't a single patron inside! No apology, nothing.