I love lang and have never had any complaints. I found her approximately 14-15 years ago when I had damage hair and she helped me repair it gradually. I have had incredible rapport with her, she is just not my hairdresser but a friend too! I don't want to come off rude, but all the negative reviews are from people who have used group on? I mean do you believe in getting what you pay for? Truly when you walk into the salon, you can tell it's not for $5 type hair cuts but of more quality. I take pride in my hair indeed and would not continue to follow her as my hair dresser if she didn't know what she was doing. I agree, she can get busy at times, but keep in mind, she is running around hectically because she is DEMANDED by many and attempts to accommodate everyone. Personally if you want quality, and actually want a good consistent master stylish, I would only suggest Lang at Salon Diva.