I have crazy/frizzy/wavy hair the same as one of the other reviewers on here so I followed their advice and also booked with Gina first thing in the morning. I was going to be attending a wedding in the evening and wanted some fun curls to pin back. She was very personable and spent a bit longer working with my hair to ensure it was perfect. Walking out of there my hair had some crazy kinky curls- which she explained was so that by the time I went to the wedding my hair would calm down enough to be just how I'd wanted. I completely understood, as hair usually falls flat as the day goes by. And sure enough by the time I got ready for the wedding my hair was perfect, the curls lay closer and pinned back beautifully.
It was definitely a different kind of salon. You sit in a normal salon chair at a high bar, with the mirrors behind you. I'm not sure what their exact reasoning is for having the mirrors behind you, but I kinda figured it was because it probably gets weird for the stylist to have someone sit and watch them blow dry all day. Either way it wasn't an issue for me. I would definitely come back, plus they take the Ballantyne Go card which gives you a 20% discount, which I put right back as tip.