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  • I had high hopes for this shop due to the reviews. Unfortunately, I couldn't give 5 stars. I needed a service A which is a basic oil change for a mercedes GLK. I called to make an appointment since they listed on their website "Please Call Ahead To Schedule Your Complimentary Pick-Up & Drop-Off." So I called 2 weeks in advance just because I want to make sure I get penciled in plus I have other things to do besides waiting to get my car serviced. The guy that answered said yes we can service your car but didn't even ask for my name or number. I'm pretty sure he didn't even write down that I was coming in. So a week later I called again to make sure I'm all set for my service and another guy answered and said just to come in 1st thing in the morning and he'll take care of it. I don't get it? Why even list on your website to make an appt if it's just 1st come 1st serve? Anyways I had to ask my wife to take the car in since I couldn't take off work. She texted me that they took the car right away and the shop said it should be at least an hour. She told me the oil change was completed less than an hour which was great but the shop advised that we should replace the cabin filter and battery and the additional cost would be an extra $480 - ($390 for the battery and $90 for cabin filter). My wife was about to say yes to everything until I told to her hold off since I think I can change the cabin filter myself and can get new battery from AAA for a lot less than the shop quoted. I bought a cabin filter online and was able to replace it myself and I saved money because the filter was only $20. I checked the old cabin filter and it's almost new. The shop advised that it had a moldy smell and there was no mold to be found. I'm upset that the shop tried to up sell my wife on something that didn't even have to be replaced for a couple more years. I called AAA for a battery replacement and it's half the cost than the shop would've charged me plus they would have it installed at my home. I might give this shop a 2nd chance just to see if they'll try to up sell my wife or myself. If they do then I'll have to find a another shop that is more trustworthy.
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