I had the worst restaurant experience in all of the years that I've lived in Charlotte. Simon Lee was my cashier today and he is by far the worst person to work in customer service. My friend and I were at the epicenter and I wanted some scallops and noodles. We ordered our food and I got rice instead of noodles. I politely went up to Simon and said hey I wanted noodles. Can you please swap out the rice for noodles? He said no. Shockingly I asked why. He said bc they already made my order. Well, it's the wrong order :-(. He proceeded to say that if I want noodles I can buy a side of noodles. I told him I wouldn't do that bc he got my order wrong and just his attitude toward me was completely unnecessary. So I told him that I'd like a refund for my meal and my friend will keep hers because her order was correct (mind you both orders were on my ticket). He proceeded to get loud with me and said that he will only give me half of what I paid for if I returned the meal. At this point I wasn't even sure what to say or do next. I politely walked away with my food bc I was not going to waste something I paid for and I damn sure wasn't going to let Simon Lee steal my peace and my joy. Basically BEWARE of this "horrific made up Policy" at Fuji Hibachi & Teriyaki Grill. They have no respect for customers, are not willing to work with you or own up to their mistakes and honestly this is NOT a restaurant that I would ever visit again due to their terrible customer service. Mr. Simon Lee, I hope you speak better to the women in your life and the customers that come into your establishment and management needs to coach you on your customer service skills.