Service talks a big game about taking care of you but they're actions are contrary.
I called and ordered a new key for my can am and they said they had one. The Service department said to come on down so they can program it, didn't mention that I need to have the vehicle too... No worries, I guess I should've known.
The service guy said to call him to make an appointment that night if I wanted to wait for it to be programmed so they could get right on it. I called that same night and the service coordinator was going to call me back, never did. The next morning I call and the service advisor said to come on down they could fit me in. I drive my unit down there shortly after the call and end up waiting an hour. I finally get a call from the service advisor and he states that they need to power up the computer that they use for programming. Ok, I'll wait a bit longer... Another hour goes by and I walk back to the service area and the advisor gets up and finally grabs the computer and gives it to the tech. I had him just give me the keys as I'm not waiting any longer.
Not impressed with their service coordination. Do what you say you're going to do, that would be a start!