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  • If this were based on sales, it would be 4 stars. If it were based on their service department, I'd have to figure out a way to give them minus stars. We bought a brand new Vilano from LaMesa. They had over a month to go through it and make sure everything was ok. We had an 8:30 AM appointment for our walk through and to transfer stuff from our old RV into our new RV. We arrived and were met with blank stares. Our new rig wasn't ready. We were told to drop the old one and go get some breakfast and they'd be ready for us in two hours. They couldn't check everything out in 40+ days so why did they think they could do it in two hours? We finally started the walk through at 1:00 PM. It was a disaster. He couldn't even show us how to use the oven because they hadn't filled the propane tanks. Halfway through, he gave up. We never did get our walk through. From there it went completely downhill. My husband and are are both two time cancer survivors and he's had a liver transplant. Dealing with their service department was actually worse than breast cancer and liver cancer combined. Hard to imagine but true. I've NEVER seen such incompetence in my life. Every single day was a new lesson in broken promises and ineptitude. We thought it was because we 'only' bought a high end fifth-wheel at not a half million dollar motor home but after six days of talking to our fellow service department 'refugees' it didn't seem to matter. They were just as dissatisfied as we were. When signing your paperwork, DO NOT buy the high dollar special sealant coat. They suckered us into that then sprayed it over a dirty unwashed rig. They knew they did a crappy job and even offered to reimburse us but I'm afraid that we're going to end up with finish problems down the road so have to keep it. They also did a horrible job detailing our rig. It took us a while to figure out what the sticky stuff that was sprayed all over our TV screen, walls and cabinets. I'm guessing one of their employees exploded a soda inside and didn't clean it up. It's taken two months but I'm finally getting the last of it cleaned off. Fortunately Vanleigh (Tiffin) has been great to deal with and we LOVE our new fifth-wheel or this would be one of the worst experiences of our lives.
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