There is no reason that this place is busy. The burgers, fries and onion rings are just plain awful. Don't do it. Not only is the food well below any edible standards, the service is absolutely awful. This place seems to be busy all the time and customer service now doesn't have to be top of mind since it doesn't seem to matter. people still flock to this place only because it "used to be" an icon.
The folks at the windows taking and delivering your order to you have no idea the meaning of Thank You! Yet, it's still lined up.
Now, the milkshakes are OK not great but t they have lots of flavours. That is the only reason to go here however it is not good enough to line up around the block. Calgary, lets get real here. The food and the service is well below what is acceptable. It will not get any better if this city continues to patronize this business.