One would think - being part of the Shops at Don Mills - service might be part of the experience. While it was somewhat busy when myself and several friends -- and some of their children -- went, it wasn't super busy. This was the first time I was there: chaos. Everyone looked and acted disorganized. Once we did get seated, and that took too long, our wait for the 'waiter' was absurdly long (interestingly, the man who got us our drinks and eventually delivered the food said he wasn't the waiter). Definitely - poor - service. Perhaps a bad night? It happens. I'm not a demanding customer. Far, far from it.
On the plus side, the food was excellent. The beet/walnut salad I had was super.