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  • Second time coming to this hotel. Spent Memorial Day weekend here. The rooms are nice and the gym are great. The service and fees, however, are dreadful. We ordered room service and it was delivered in Tupperware with no plates, napkins, utensils, or receipt. Also, it was delivered by the valet guy who wasn't sure why he was bringing us our food. This was after playing phone tag with room service for 10 minutes. Ate breakfast twice at the restaurant, and maybe saw our waiter 3 times...we had to ask for every refill and condiment we wanted. Twice had to get up and flag someone down. We got charged $11 for calling the 480 number of the actual hotel to get ahold of someone, because no one was answering The extension. Yes, $11 to call the front desk of the hotel we were staying at. That was consider "long distance". $28 daily resort fee, plus $21 a day to park. You are in for over $100 right off the bat for a weekend stay. For a hotel that eats you alive with bogus fees, the service should be second to none....but it isn't.
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