| rev:text
| - Beware using technology like websites and email with this company!!!
I would say you should call, or maybe send a carrier pigeon or something that they can handle better than today's advanced technology.
Unfortunately I never got to find out how they were in an actual move because there were 2 different times when they supposedly didn't get what I submitted (both via the website and through email.)
I ended up moving my furniture in near record breaking Phoenix heat with the help of my parents who are in their 60's because they couldn't manage to set up a move for me.
My recommendation would be to make sure you either do things by phone to confirm that they have in fact received the information you have attempted to send, or to ask for a return email to verify receipt of your message. If you haven't heard back in a few hours, send another one and another until they respond.
The first issue was with the website. I filled out the "Inventory Form" and hit "Submit". It then kicked me back to the company's home page, so I figured that was what it does when the form is submitted. I waited and waited. Several days later I emailed Lynette asking what the status was. She said she never received it. Awesome. Evidently the website didn't work properly, but there was no indication of that to me. So...if you hit submit, just know that you should get some kind of notification. I did it again and it worked. Gave me sort of a summary of what I sent so I could keep a record. That's nice, but when it doesn't work, there's no way to know that it didn't work.
The second issue was through email. I was back and forth a couple times with Lynette after the first issue, so I knew she normally responded promptly. I emailed to confirm that I wanted to schedule the move as quoted and asked at the end what my next step would be. Didn't hear back for a couple days. So I emailed again to ask about the status and again...she says she never got it. Well...it was sent via "Reply" on my side to an email that she sent me. It's in my stream of emails and shows that it went through so I don't know what happened to it on her end.
What I DO know is that by the time I emailed to inquire, they had booked up the time that had been quoted to me and she said she didn't have any dates available until a week after I have to be out of my place. She did add that she could do July 4th weekend but it would be at a higher holiday rate. I have to be out by June 30th, so even at a higher rate, I couldn't even consider that.
You would think that maybe if you gave out a quote and hadn't heard back from the customer, before you book up the time slot you quoted for, you might call them and ask if they still needed it? That might be a great time to find out that you aren't getting emails that customers are sending for whatever reason.
But I guess that would take 2 minutes so I guess that's an absurd idea on my part. Yeah...just book the time to someone else. The person who filled out the entire inventory sheet and did all the steps up to the part where you confirm and request a credit card number...that 34 year old chick who lives alone probably doesn't really neeeeed a mover. Maybe she was just throwing the idea around and changed her mind...decided to move her own furniture by herself in 115 degree temperatures. That's probably it.
All those good reviews are nice. I wish I would've gotten to find out what a great job the movers could do, but due to more than one clerical error I didn't get to the actual moving phase with them.
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