If you think making an appointment will prevent you from waiting - think again! This salon is located near my house so I have tried it many times - each time hoping for a better experience. Unless you are the first one in the door in the morning, plan on waiting. If you have an appointment, you may even wait longer. What is frustrating, is they will always tell you that will be a "few minutes" even if the wait is really 40minutes. The last time I was there, I had an appointment at 1:00 and wasn't seen until 1:40pm! When I asked how much longer, the male owner, kept saying, "few minutes." When I gave him feedback on how it would be really nice if they could be more accurate with how late they are running so people could run to walgreens or come back, he said, "If you don't like it - go someplace else- we have plenty of business!" Since I tip so well, I was shocked at how I was treated. The fact that my gel polish would ALWAYS come off after only 1 week and the pedicures weren't that great made me wonder why I was even trying to make this nicely located nail salon work for me. I will never go back!