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  • Highly disappointed, we picked this storage place because it was on of the cheaper places with a 10x20 unit, but we pick it mostly because the website said free truck rental with move in. Well my husband went in paid, got our unit, staff took him to the unit even showed him the moving truck she said all they had to do was register it because they had changed ownership. A week before we needed the truck my husband asked if they had registered it. They hadn't. Staff told him they would let him know before the weekend what was going on with it. They never called him at all. So we had no moving truck to use when we needed it, we had to use our own vehicle and small trailer and make several small trips instead of one big trip. My husband wrote them and complained, they called him about a week later and also took the free truck advertisement off the website, the have us $30 off the next months rent. I would have much rather had the truck available. She told us when she called they had no plans to register the truck! The truck is still there and it still said free with move in.
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