Staff try to help but are often clueless about schedules, changes, events, programs. Why is that? People at the front desk are our first line of defense for information and should not be clueless. They have programs to help kids but no one at the front desk knows anything about donations of funds or gifts. WHY? Today I was told a gift donation program was cancelled, when in fact it was not. These are gifts for kids in need and to tell someone the program was cancelled hurts these kids. The program was not in the computer and the staffer only knew what he could find in the computer, and did not bother to listen to which program I was asking about. Very dysfunctional Y. To make things worse administrators don't respond to members' comments or ideas. Why do they bother with a box for suggestions, if they ignore them--or maybe just toss them? And the major exercise classroom is freezing all the time!