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  • Dang it!! Dang it!! I wanted to like it!! I really, really did!! But, their customer service was sooo lacking that I couldn't enjoy the experience to the fullest. My husband and I went for dinner Saturday night after reading the positive reviews on Yelp. We walked in and didn't get greeted with warm welcomes. We didn't even get acknowledged until it was our turn to order. There were five people working the line and service was still slow. When it came time pay .. welll.. that's when the customer service got from bad to worse (sorry Mason). A little acknowledgement (such as hi) and a smile goes a long way. My husband actually had to reach across Mason to get our tray of food. I got the pulled pork sandwich with waffle cut fries and cole slaw and my husband got the brisket sandwhich with the jalapeño beans and waffle cut fries. Our fries werent ready when we got our food. We were told that when the fries were ready they would be brought out to us. Sadly, they were never cooked and my husband had to go remind the staff that we were missing our fries. One of the employees who brought out the fries gave us a coupon for a free sandwhich. Thanks that was nice:) I'm happy to say that the food was really good:) However, because I'm such a weirdo about customer service (I will willingly eat ok food with great customer service than eat great food with bad customer service). The final straw. My husband and I were sitting on the patio enjoying the beautiful fall weather when one of the employees went outside to smoke a cigarette. We left because the cigarette smoke was so strong. :(
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