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  • I would absolutely not recommend shopping for anything at this store. Petsmart touts their "no hassle return policy" but I have been trying to get a credit for almost a month. The store manager promised that he would get back to me and I heard nothing. I then contacted Petsmart Customer Care (interesting term) and they said they would handle it. But I also heard nothing from them. It should not be so difficult to get a store credit for a purchase. Especially when you've been dealing with the store manager and you have provided all of the documentation of your purchase. I always bought all of my dog's food here, leashes, harness, etc. -- but no more. I wouldn't step inside this store again. Beware of their lack of customer service!
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