Bought a 'certificate' to try out this spa under new ownership with renovated digs. Had to wait several weeks to get in for service with Carole, which seemed a good sign. Actually, it seems her promotional price is quite effective in getting customers through the spa door. Although she is personable and friendly, I am not certain she can see any better than me. My gel manicure was uneven in color and did not last even a week, which is unusual. The pedicure was also so-so, not in the experience, but in the longevity of it--it also did not last very long. Clearly, I was upgraded in cost from the certificate; mani/pedi ended costing twice the certificate amount. Another reviewer suggested bait and switch and I am inclined to agree.