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  • Banana, i've always loved you, but I recently wrote a letter to corporate explaining why: "Hi, I wrote recently to say how I received horrible customer service from the Chandler store, Arizona (Chandler Mall) 2 days ago. According to the manager at Chandler, I was not able to return clothing that was worn, and also without the tags attached. However, they were not worn and I was explaining that I should be able to return my items since they were in good condition, were within the return time period, and with original receipt. The manager at this store said that I had 'obviously' worn it and that I needed to 'calm down and not make a scene' even though I was calm and respectful. She did not return it for me. She had a terrible attitude and it was the worst shopping experience. I went to the Scottsdale Fashion Center last night to try the Banana Republic store there, and talk about a totally different attitude there. The employee did not question my return or harass me about the condition of the clothing. (Especially because there was nothing wrong with them from the beginning). She immediately returned the items and apologized for the Chandler store experience even though it wasn't her fault. I told her how thankful I was that she didn't see anything wrong with what I was trying to do. I was impressed by her professionalism and caring attitude. She restored my view of Banana Republic customer service. I have been shopping at Banana Republic for many many years. Thank you for having much more wonderful employees than the bad ones that ruin it for everyone. Thank you, Sandy" This specific experience deserves a 5 star for alone... the fact that they saved themselves from my mornonic Chandler experience makes me want to come back.
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