I have never written a negative review for a business, but this I felt was necessary. I had gotten my hair relaxed a couple times by the owner of Hot Locks and it turned out well. The last time I had my hair relaxed I felt something was not right. My scalp felt tight and hair super flat. After a day I realized my roots were at a 90 degree angle and that she had given me permanent hair bends. I had a trip to Europe for a month and when I got back went immediately to the salon. The owner took no blame and even told me it was probably due to the water in Europe. After doing my own research I knew it was because she applied the chemical at the root and not an inch away from the scalp. So now a few months later my roots have grown out two inches and are breaking off at the end causing thinning and coarse looking hair. My hair will be ruined for the next two years (until it grows out) since there is no way to reverse this damage. Not only did the owner ruin my hair but she also took no blame nor did she give me my money back. She gave me a free deep conditioner then convinced me to get a hair cut and buy $30 worth of hair products saying it would help tremendously (I was desperate). If you want quality hair care I suggest going elsewhere.