My review is mixed as I feel bad customer service comes before amazing food.
I've been coming here for years and love most of the pastries, I mainly come here for natas and papsecos as they are ALWAYS fresh!
My complaint is for customer service. I do notice that even though I'm Portuguese they will choose to serve you first before someone else of a different ethnicity.
I've witnessed it a lot and It's happened with someone I know who was waiting in line and the ladies were about to start serving those behind him! Had I gone in with him it would be a totally different story. Of course he said something but it was obvious to be a race issue as their speaking in Portuguese calling out orders from behind him to try and get served first.
Shame on those Portuguese customers who believe that because it's a Portuguese bakery they can just walk in and call out orders while SOMEONE is standing in front of them waiting. And shame on the girls serving who respond to them when they can see others have been waiting before.