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| - Good Food - if you can get it!
In spite of the impressive publicity, internet site and social media efforts, Good Food failed at actually delivering the food that was promised. I don't know if this is just a "Montréal problem" or what, but I fail to understand how the company can send me so many updates, including a Sunday afternoon e-mail that "Your food is on its way" for Monday before 8pm, and then not actually deliver it! No call. No visit. Nothing. And, to make things really frustrating, Good Food closes down its customer support at 8pm! Awesome! No food and no one to talk to!
I don't know where all of these positive reviews come from, but my only experience was so frustrating that when I finally did get a hold of someone (via on-line chat, since people don't seem to answer their phones at GoodFood even the next morning after 8am), I just asked for a refund and suspended my account.
I'm disappointed that this didn't work out. In theory, it seems like a great concept. However, I do find the notion that a "delivery company" outsources its delivery and, therefore, has no idea what happened to an order, to be very bizarre. Delivering Food is all you do. Why would you outsource it?
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