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  • I'll give this place 2 stars based on the fact that the franchise as a whole is not bad, but this particular location needs a serious revamp of staffing and customer service. When you work in a customer service field, which is pretty much ANY business, you can recognize quickly where it is lacking. This place reeked of poor customer service. I understand it is busy on the weekend, and I understand it is a popular place, but when multiple wait staff pass by your table in the billiards area and don't even ONCE ask you if you are doing OK, need water, food, etc., there is a problem. We waited over 45 minutes, and eventually just had to go out of our way to grab someone to ask for drinks and a food menu. This issue continued into the bowling area, where once we got our lane, we were again ignored. A waiter came up to the table RIGHT NEXT TO US and checked on them and didn't even acknowledge our existence. We had to go to the bar to order another round of drinks, and waited another 20 or so minutes there to be acknowledged by the bartender. The cherry on top was the fact that they were out of clean glasses. I have had much better experiences at the Main Event in Tempe and unfortunately will not be visiting this location again. Save yourself the headache and go to Uptown Alley in Surprise, for they have great food, more activities, more room, more bars, and MUCH better customer service.
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