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| - The manager Nick was extremely rude to my friend and I for an error that was made by Eclipse. She prepaid for two tickets for 10pm, a week in advance. When we get there, even though we show proof, the girl at the front desk proceeds to say that there is no 10pm showing, and after being on her computer for 5 mins, gives us tickets for a 10:30 showing instead.
When we walk in the theater, there is a couple sitting in our seats. They told us that the manager sat them there, so we go back to the front and tell the security. He goes in and checks, then comes back out and says he'll get the manager. Mind you, the previews have begun already!
The manager Nick comes, and asks us for the tickets. He mentions something about Fandango messing up by double booking tickets. He went to go check on the seats, spending 10 mins going back and forth between the theater and the front desk. Finally, he comes to us and says that we were supposed to be in the 10pm... WE KNOW!!! By this time, it's 10:40, obviously the 10pm has started, and the 10:30 began to run. We tell him we're not going to the 10 showing, because it has already started. He gets really rude, and acts like it's OUR fault that we were not in the correct showing. He is not trying to hear the fact that his employee messed up our tickets. By this time, we're over the whole thing, and ask for a refund.
I'm very unhappy with being blamed for an error that was not my own, and disgusted with the way Nick handled things. It's safe to say Eclipse won't be getting my money as long as he's there!
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