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  • Boy I sure wish I had read these reviews before I rented from Dollar! Went to Las Vegas on August 20th for a birthday weekend and all was going great until I got to the Dollar Rent A Car Counter. The line took more than 1 hour and when I finally got to the counter I found out why!! I asked the man waiting on me if he wanted my confirmation number. He said "I WILL GET TO THAT IF YOU WAIT". That immediately put me in a bad mood. Then he had me spell my name letter by letter (which should have been online in the information connected to my confirmation number - right!!??). I have never had such a horrible experience with a car rental in my life!! After having to repeat all the information that I had previously entered when I reserved my car online, he tried to scare me into buying insurance and prepaid gasoline that I didn't need. I asked him to please move past the insurance because I had called my insurance agent before I left town to make certain that I didn't need any of the additional insurance. He then asked for my insurance company name and deductible!! I have never ever had to provide that information at a car rental counter. He seemed to want to upset me and repeated every option after I declined them. Then he said "..well I just don't want you coming back after you smash the car and wonder why you have to pay so much because you car insurance won't cover it..". I mean, was that really necessary? I also was warned about the large refuel charge if I didn't refuel within 10 miles and show my receipt when I brought the car back. I mean what am I a criminal! I really did not appreciate being treated like that and will NEVER NEVER NEVER rent from Dollar Rent a Car ever again. I told the agent that and he just did not seem to care about it. There was no customer service training at all! At least not in the methods to make customers happy.
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