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| - Fuck Verizon, seriously. We couldn't even get a rep to make eye contact with us when we walked in and there were multiple reps free, just standing there. Finally, a guy comes over. My boyfriend starts to explain how his phone is lost and he has a monthly insurance plan that he pays for, and was informed that a lost phone should be covered under insurance. The guy taps around on his tablet, looks up the account, says, "you don't have insurance on this phone." My boyfriend starts to say, "okay, let me call the number for the claims and check with them again..." and the rep WALKS AWAY and doesn't come back.
We look for someone else to help us. No one. Finally ended up speaking to someone who was a MANAGER and she says, "I would say your best bet is to return to the store you bought the phone from, and see if they can help you." ....we were standing in a Verizon store right then and there, so that might of been the perfect place for someone to help? One would think.
We ended up walking out about 10 minutes in and decided to do everything online and get a new phone shipped (my boyfriend lost his and we pay for insurance on it) - which hopefully works out.
If a $400 a month family phone bill isn't enough money for you to treat me well as a customer, then it seems like you may have some issues to address. It's flat out unacceptable to not even attempt to help a customer. It's your job. If you don't care, pretend to.
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