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  • I apologize in advance for the lengthy review, but the circumstances I believe require some explanation. Our initial experience started very poorly, maybe as bad as it gets for a hotel. My wife had a conference here for three days and we decided to make it a pseudo vacation and I would tag along. So, our room was reserved long in advance with the group for the conference. We live in Ohio, so the flight was long and we didn't arrive to the hotel until 1am. The night manager basically told us he was completely full and there were no rooms available. So arriving as late as we did, having no idea where we were going to stay AND having no transportation to get my wife to here conference which would start in about 7 hours to say we were upset was an understatement. After about 20 minutes of arguing, it we were set up with a hotel about a mile away. This still did not go over well for me, but by the following day i chalked the whole thing up with poor communication skills for this night manager. I didn't know it at the time, but we were arguably set up at the most expensive hotel in town - The Phoenician. They picked us up and dropped us off wherever we wanted by simply making a phone call. After spending the first night at the phoenician, they told us our room was available. Our experience after the first 20 minutes was impeccable. The staff was wonderful, the coziness of the firesky was great, and I honestly didn't feel like we even needed to leave the premises. The rooms themselves were nice and cozy as well, they had some nice decor and it was very clean and comfy. The outdoor area with the pools was beautiful and at night it was so fun to hang out back. The bartenders were awesome here too; i really didn't want to go anywhere else to relax. If it was not for the initial issue, this place would have got 5 stars from me. I can imagine there is no good way to tell someone they gave away your room, but I KNOW there are better ways. All in all its a wonderful place to stay, especially for a few days. I will be happy to go back to stay here...I may just call to confirm my room is available!
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