I had to drive here because the local branch gave us the wrong size carseat for our baby. I like that ERAC and other rental car companies are at this hub located away from the airport. Good that the airport branch has midnight & weekend business hours.
Apparently the self service kiosk was "out of order". No big deal this time since the line wasn't too bad and I already had a rental car.
Folks tried to be as helpful as possible, but it seems that they run with minimal staffing. I noticed that there was a couple of customers standing around waiting for associates who were busy getting cars or checking in returns.
Got the replacement carseat.