We use to come here.. it was lunch time and the place wasn't even packed. It used to be so busy. What happened to this place? Vermicelli sauce wasn't salty, spicy, our sour. It was just sweet. Had to add more fish sauce. Pho wasn't up to the hype anymore.
I ordered this pink drink on the menu and the waiter didn't even know the name of it. He just said it had coconut milk in it. He gives me a WHITE drink with coconut flavor and green jelly. Jelly was good... but I could taste the fat from the coconut. I assumed it was powdered mix of coconut so I said I didn't want the drink anymore.
Basically it wasn't what the picture presented. How can you advertise something that you can't recreate clearly? The waiter was just like "oh okay. hold on. leme me go ask" with no look of concern. The larger man which i assume is the boss?? Didn't even introduce himself, asks, what the problem is? We tell him that this wasn't what we expected comparing it to the menu... we can taste the coconut powder because there was LUMPS in the drink.
He interrupts me to tell me everything they make here is fresh and they don't use coconut powder in the drink. Okay... good for you but there's lumps in the drink. I don't care if you do or don't use powder... there is chalky white stuff in the drink. Every Asian knows how a good coconut dessert drink should have and not have. Regardless if you use powder... mix it enough so it can dissolve. If its the milk or cream... make sure you mix it or don't get the top part of it. It's the coconut fat. I mean how do I describe this to a boss who clearly was having a bad day already. He offered us a new drink and I just don't want it. So he says okay thats fine. Turns around and just throws it away. Like DAMN. Listen a customer and check the damn drink. LOOK at IT. I wasn't lying. This type of drink shouldn't have particles of coconut floating around.
Also, we had the Boba smoothie it was good BUT the boba was SO HARD. How can you say you make everything fresh but serve us hard boba? Yes you might make it fresh (cook to order) but are the ingredients fresh? I'm more mad about the attitude of the man. He was quite rude and he seem to rush us to pay. He didn't come back to say sorry he was just mad.
And yes, I did tip 20%. But that's only because of the total of the bill.
The service was very passive and the man did not show empathy.
Will not be returning. Go to Saigon Bay or Saigon Palace. Good food, nice people.