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  • My wife and I have been customers of this shop for about four years and have spent literally thousands of dollars on repairs for our vehicles over the years. To that end, we have enjoyed pretty decent service from them. Only decent because we have sometimes had to bring the vehicles back to have repairs corrected, or found that instructions were not communicated properly between the owner and the mechanics. However, we didn't experience anything so terrible that it would cause us to change mechanics. Until now... My wife had an experience with the shop; and the owner in particular which has caused us to rethink our choice of auto mechanics. We had an older minivan that we had actually purchased through her shop. It was okay at first, but in the first year needed over 2K in repairs. Last week my wife brought the vehicle into the shop because it was having more issues. After the owner got the car on the lift she let us know that the repairs would total $1200. At that point we decided enough was enough and decided to buy a new car instead of sinking more money into this vehicle. My wife told the owner not to do the repairs and that we would make arrangements to get the vehicle removed from the repair shop. Later the same day, she called us again and said that the car was still on the rack and had we made a decision about getting the minivan repaired? My wife told the owner (again) that we were not going to get the vehicle repaired. I'm not sure why it didn't sink in the first time, but when she realized that her shop wasn't going to be doing the repairs, she pitched a fit over the phone about the car sitting on the rack and why didn't we tell her this time first time. Amazing... So, she said that she was going to charge us $100 dollars for the diagnostic. My wife and I didn't find that to be an unreasonable charge, so we paid it. Then, the owner of the shop went on to say that if we wanted it put back together, it would be another $100. We chose not to pay that because it seemed like a disreputable practice to charge extra to put the engine parts back where they belong. When my wife got to the van the next day, there were engine parts in a pile right on the seat in the car. The level of disrespect and "take it or leave it" attitude that my wife received is causing us to sever our relationship with this repair shop.
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