My low rating is mainly because of the terrible service at this location the food is the same as any other location. I live and work nearby so this is closest location to me, I do go here often and am repeatedly disappointed by the service. It's obvious the employees don't care about the customers or the service. My advice is to always check your order before you leave if you're taking it to-go, they will get it incorrect pretty much every time. They will also forget to add your sides, but still charge you for them!