I've shopped at Lee's stores around the valley for over two decades. I can typically find what I'm looking for every shopping experience. If I cannot find what I'm looking for I ask and either an employee can find it for me, or they check their inventory [on a computer] and provide the status of that item (ex. not available, currently available at a different Lee's location). Recently I was attempting to find a specific wine and went to the location closest to my house. I'm including a review of the two locations I partroned along with this location as I was attempting to locate a specific wine and wound up going to three different Lee's locations before I finally found it.
I first went to the West Lake Mead location and asked an employee about the wine who then looked it up and told me that it was available at only two locations. Before leaving I did purchase a couple of items at the West Lake Mead location; one item being a recommendation from an employee who was assisting me. A couple of days later I went to the Boca Park location that was closest to my house [out of the two that supposedly stocked the wine] only to be informed they did not have it in stock either. An employee again searched their database and I was told it was available at only one location in the city and that location is half an hour drive from my house. I was not thrilled about the drive but a few days later I trekked out to 9110 Las Vegas Blvd S location and was pleased that they did in fact have the wine I wanted.
During check out I was talking with the cashier and she informed me that they/Lee's can order wine for me. I told her that I wasn't aware of that and that the employees at the other two locations never offered to do that for me. I'm glad she informed me of that service, but was annoyed that the employees at the other two locations never mentioned they could order the wine for me. During the checkout process she asked if I was a Lee's Rewards Club member. I never knew there was a rewards club available. I told her I've never been asked before nor have been made aware that one existed. She signed me up. I had a very nice experience at this Lee's location and the employee (I cannot remember her name unfortunately) was extremely helpful. Now that I know, the next time I go to the Lee's liquor location closest to my house I will request they order the wine I was searching for so I don't need to travel across the city. I would give five stars to the other locations IF the employees at the other two locations would have made me aware that I could have had them place a 'special order' for the wine I was looking for as well as made me aware of the rewards club upon check out (I had purchased other items at the first location). Even though the rewards club and the service of ordering the wine I was looking for was never mentioned at the first two locations, the employees were courteous.