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| - Ok, it's hard to rate the worst dining experience that I have ever had without actually eating but here goes. Arrived at Canter's at 11:45am and requested a table for two. Told 20 minutes. Ok. 2- minutes later called for our table. Seated outside and noticed a number of empty tables, some with place settings but no diners. Strange? After not being greeted at all by a server a server showed up at the table next to us that was seated 10 minutes earlier. He explained that he didn't know he had any outside tables. After taking their drink orders he proclaimed that he would be "back with their drink orders when he could". Uh oh. Another 10 minutes goes by and no server. The couple behind us gets irritated and leaves, no server. They pass by a couple of ladies seated to our left and exchanged stories about the lack of service. One lady goes inside to see what is going on. Mean while I stop one of the greeters who has now seated yet another couple, ironically at the table where the people just walked out. I tell him we haven't seen a server, he mumbles something about seeing what is going on and goes inside. We wait another 10 minutes and decide to leave. On my way out I tell the young ladies at their stand about not seeing a server. They slightly apologize but knew what was, or wasn't going on. Not their fault.
This is a breakdown of the highest order. A lack of managerial skills with the blame to be squarely placed at the feet of the owner, manager, and shift manager. If Canter's in L.A. have just leased out their name to these people, they need to be careful about their brand, these people are ruining it.
By the was, we left Canter's and walked down to Virgil's Real BBQ, it was amazing. Seated immediately and greeted by our server within 2 minutes, and it was crowded too!!
The photo I am sharing shows the empty tables outside right before we left. Empty tables but still a 20 minute wait and a lot of people waiting for a table.
Canter's should be ashamed!
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