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| - So I've been taking my clothes to this Delia's for about three years now and have been fairly impressed with their service (obviously, I've been going there for three years). However, something happened recently that may change my mind. I brought my dry cleaning in on Friday, April 12, 2013 and it's always ready the next day after 5:00, which is definitely a plus. So I picked up my clothes on Monday evening after work only to find out they had laundered, not dry cleaned, all of my expensive work shirts. I always leave explicit instructions to NOT launder my shirts as they have strechy material in them and will shrink and fade. Typically they reassure me that they wouldn't ever do that; however, this time they did. I was devastated when I picked them up. I was very poilte. The gentleman apologized and informed me they have several new people working there which may have been why this happened. I left the store with my dry cleaning hoping and praying my shirts were okay. Come to find out the next morning when I put one of them on, they had shrunk. They no longer fit my arms and I look like I'm trying to fit into a child's shirt. I called that day (which wasTuesday), spoke to someone and informed them of what had happened. I was told I would receive a call back in 20 minutes. I did not hear from anyone that day, so I called back the next morning. Again I was told that someone will call me back. It is now Thursday, I have a closet full of shrunken dress shirts and I still have not heard back from anyone.
I'm writing this review in hopes of someone at Delia's realizing that you can't just ignore unhappy customers. I will happily return as a customer if they rectify this situation. However, if they do not, I will most definitely bring my business elsewhere since this lack of customer service is unacceptable. I will post again and let whoever is reading this know what happened. Until further notice, I highly recommend to anyone to not bring your clothes here.
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