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  • I really would like to know how companies stay in business with such sub par customer service. I have been to the Chandler location enough times to know it is hit or miss. Haircuts are over priced for the quality of work they offer. It used to be that this place was prestigious. Massages used to be amazing. Now they are rushed and the touch is so light you don't feel like you've had a service. Facials are still awesome in my opinion, just expensive. Now, for today. I called in to make an appt. for a facial because I got a gift cert. for Christmas. The recording said I had 11 callers ahead of me and gave the option to have them call me back and keep my place in line. That was 2 hours ago! I called back in and the recorded message then said I had 5 callers ahead of me so I waited. About 10 minutes goes by and it says I have 7 callers ahead of me....what? I have to use this gift cert. and then I am done.
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